Expired Warranty Service Options
If an Extended Warranty/Service plan does not fit your needs, Synrad offers 2 service options once the Standard Warranty expires. Customers can choose between a Fixed Price option that includes a new Total Laser Validation (TLV)* service, or a Minimum with Not-To-Exceed Price for specific repairs.
|TLV* - Fixed Price Return Material Authorization (RMA) Option||mNTE$ - Minimum With Not-To-Exceed Price Option|
|Description||Customers send laser(s) needing service to an Authorized Service Center (ASC) or Synrad Service Center (SSC) for service, once completed, the repaired laser has a 6 month warranty on the entire unit.||Customer provides a purchase order for the maximum mNTE$ amount and sends laser(s) to ASC or SSC. Repair service is performed, once completed the customer is invoiced, and laser has a 6 month warranty only on the issue repaired.|
|When Applicable||After product warranty expires; available until the unit is >8 years old||After product warranty expires|
|Program Cost||Fixed price, varies by model and age||Varies between minimum and maximum repair cost by model and age|
|Parts, Labor & Repair Costs||Fixed fee for a one-time Total Laser Validation* (TLV).||The customer is invoiced for repair costs based on the complexity of the repair.|
|Service Turnaround Time||Shipping guarantee - laser ships within 10 business days from receipt of the Return Material Allowance (RMA) approved laser at a Synrad Service Center||Laser ships within 15 business days (best effort) from receipt of the Return Merchandise Allowance (RMA) approved laser|
*- Total Laser Validation (TLV)
TLV is Synrad’s fixed fee repair service that ensures the highest quality and most consistent service outcomes. Synrad’s Laser Service Specialists follow a defined checklist of service procedures that improve laser performance, reduces repeat service requests, and results in higher uptime. TLV guaranteed turnaround time (TAT) is that the laser ships within 10 business days from date received at an SSC or ASC.
Minimum with Not-to-Exceed Price Option (mNTE$)
Under the mNTE$ option, customers provide Synrad with a purchase order for the maximum mNTE$ amount. Upon receipt of the purchase order and the unit, service is performed and the customer will be invoiced for costs based on the complexity of the repair, not to exceed the maximum mNTE$ amount. Once completed, the laser has a 6 month warranty only on the issue repaired.
Standard Warranty Service
Standard repair services included for the first 12 - 36 months depending on model.
Extended Warranty Service Options
3 service program options that minimize downtime with guaranteed turnaround times.